How ContentRX works as a paid service

ContentRX is a paid subscription service. When you sign up for a paid plan through the dashboard, the plan you choose, the price you see, the billing interval, and the seat count are the commercial terms of your Subscription. Stripe is the payment processor of record. Stripe charges your card on each renewal date until you cancel.

Your Subscription Term runs from the date of your first successful charge to the end of the paid period that charge covers. A monthly Subscription renews each month. An annual Subscription renews each year. Cancellation stops the next renewal. Access continues through the end of the current paid period.

ContentRX may revise pricing for future renewal periods by giving you at least 30-day notice via email and in the dashboard. Revised pricing takes effect at your next renewal. You can cancel before that renewal if you do not accept the revised pricing.

The Service is yours to use for the purpose of reviewing your own product writing against the ContentRX evaluation engine. The activities listed below are not permitted. ContentRX may suspend or terminate accounts that engage in them.

• Reverse engineering, decompiling, or attempting to extract the model weights, system prompts, or taxonomy that drive the evaluation engine.
• Using ContentRX outputs to train, fine-tune, develop, or evaluate any machine learning model that competes with the Service.
• Scraping, rate-circumventing, or automating requests outside the documented API surface.
• Submitting content you do not have the right to submit. You represent that content you send to the Service does not infringe a third party's intellectual property rights and does not include personal data of any individual without that individual's consent.
• Submitting content designed to elicit illegal output. This includes instructions for violence, self-harm, child sexual abuse material, and content that violates the laws of your jurisdiction.
• Using the Service to harass, defame, or harm any individual or organisation.
• Resale, sublicensing, or white-labelling the Service without a separate written agreement with ContentRX.

ContentRX may suspend access without notice when a security or abuse incident requires it. ContentRX restores access once the incident is resolved or terminates the account if the abuse continues.

The Service generates review feedback using artificial intelligence and machine learning models. Information generated by the Service may be incorrect, incomplete, or inappropriate for any specific use. The Service is not a substitute for human review. You are responsible for human review of any Service Output before relying on it.

ContentRX does not provide legal, regulatory, accessibility-compliance, or professional advice. Output that touches on accessibility (WCAG), plain-language compliance, GDPR or CCPA microcopy, refund or cancellation language, or any other regulated subject matter is the output of an AI model, not the opinion of a licensed professional. You should consult appropriate counsel before relying on the Service for any regulated content.

Ownership. You own the content you submit (Customer Content) and the review feedback ContentRX generates for it (Service Output). You can use Service Output however you want, including modifying it, publishing it, or feeding it into your own systems. ContentRX owns the Service itself, the evaluation engine, the taxonomy, the prompts, the model fine-tunes, and the aggregated, de-identified usage statistics ContentRX uses to measure and improve the Service. You retain no rights in those.

The Service includes an optional Flag for Review feature. When you affirmatively flag a specific piece of Customer Content through the in-product consent flow, you grant ContentRX a non-exclusive, worldwide, royalty-free license to do the following with that flagged content and the associated Service Output.

• Include them in ContentRX's internal evaluation corpus.
• Use them to calibrate the ContentRX review taxonomy and model prompts.
• Retain them for the duration of your Subscription plus 12 months.

Flagging is per-item and per-event. Flagging one piece of Customer Content does not authorise use of any other Customer Content. You represent that flagged content does not contain personal data of any individual without that individual's consent and does not contain confidential information of any third party.

You may revoke flag consent for any individual flagged item at any time. The revocation paths are /dashboard/shared for self-service or privacy@contentrx.io for assisted removal. ContentRX will use commercially reasonable efforts to remove the flagged content from active use within 30 days. Aggregated, de-identified evaluation results derived prior to revocation will persist.

The Flag for Review feature is the only mechanism by which Customer Content influences the calibration of the Service. Customer Content submitted to the Service that is not flagged is not retained in plaintext past the request lifecycle. See Section 5.

ContentRX does not use Customer Content to train, fine-tune, or otherwise develop ContentRX's own or any third party's machine learning or artificial intelligence models. The only exception is the per-item opt-in via Flag for Review described in Section 4.

When Customer Content is submitted to the Service through any ContentRX endpoint (including /api/check, /api/classify, and /api/suggest-fix), the plaintext is held only for the duration of the request and is then discarded from ContentRX's systems. The sha256 hash of the submission and the associated metadata (verdict, severity, content type, calling surface) persist for billing, history, and audit. The plaintext does not.

The plaintext of every submission of Customer Content is transmitted to Anthropic for the duration of the evaluation call. Anthropic processes the call under the terms of its API service agreement with ContentRX. Anthropic's standard policy retains API logs for a short window (currently 30 days) for abuse monitoring. ContentRX is in the process of confirming zero-data-retention status at the account level. The status of that work is recorded at /privacy under “Where the data lives” and will be updated as the work concludes.

If you observe behaviour that contradicts this commitment, email privacy@contentrx.io. ContentRX investigates every such report.

You may cancel your Subscription at any time through the Stripe Customer Portal at /dashboard/settings. Cancellation stops the next renewal. Your access continues through the end of the current paid period.

ContentRX does not issue prorated refunds for cancellations made before the end of a paid period. The fee already paid covers the access already received. If ContentRX terminates your account for material breach of these Terms, you are not entitled to a refund of fees already paid.

If ContentRX terminates your account for any reason other than your breach (a discontinuation of the Service, for example), ContentRX refunds the prorated portion of any prepaid annual Subscription fee covering the unused portion of the Term. Monthly Subscriptions are not eligible for prorated refunds.

ContentRX sends a renewal reminder email at least 15 days before each automatic renewal date, as required by California's Automatic Renewal Law. The reminder names the renewal date, the amount that will be charged, and the cancellation path. You can opt out of marketing emails. You cannot opt out of the renewal reminder.

The Service is provided AS IS and AS AVAILABLE. To the maximum extent permitted by law, ContentRX disclaims all warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of any Service Output. ContentRX does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by law, ContentRX's total liability arising from or relating to your use of the Service is capped at the fees you paid ContentRX in the 12 months immediately preceding the event giving rise to the claim. ContentRX is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or loss of goodwill, even if ContentRX has been advised of the possibility of such damages.

Some jurisdictions do not allow the disclaimer or limitation of certain warranties or damages. In those jurisdictions, the disclaimers and limitations above apply to the maximum extent permitted by applicable law.

The privacy commitments live at /privacy. That page covers what ContentRX collects, what gets retained, which subprocessors receive customer data, and the rights you have over the data. The subprocessor change-notice policy is published there as well. ContentRX does not duplicate that content here.

For customers who require a signed Data Processing Addendum, ContentRX provides a Common Paper-based DPA at /legal/dpa.pdf. The DPA incorporates these Terms by reference. Email privacy@contentrx.io with subject [DPA-COUNTERSIGN] to receive a counter-signed copy on ContentRX letterhead.

ContentRX may revise these Terms from time to time. When ContentRX makes a material change, the new effective date is recorded at the top of this page and notice is sent to the email address associated with your account at least 30 days before the change takes effect. The notice names the sections that changed.

Trivial cleanups (typo fixes, link updates, formatting adjustments) ship without notice or a date change.

Your continued use of the Service after the effective date of a material change constitutes acceptance of the revised Terms. If you do not accept the revised Terms, cancel your Subscription before the effective date and your access continues through the end of your current paid period.

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Sacramento County, California has exclusive jurisdiction over disputes under these Terms. The parties consent to that jurisdiction.

Nothing in this section prevents either party from seeking injunctive relief for actual or threatened infringement of intellectual property, breach of confidentiality, or violation of the Acceptable Use Policy in any court of competent jurisdiction.

ContentRX is a service of ContentRX LLC, a California limited liability company. The mailing address for legal notices is:

For privacy and data rights, email privacy@contentrx.io. For general support, customer service, billing questions, or anything else not covered by another address on this page or at /privacy, email hello@contentrx.io.